USABILITY NOTE NO.5: Moments of Truths

Identify and monitor “moments of truths”.

These critical interactions have a major effect on the customer-provider relationship.
To improve them is to improve the customer experience and reduce customer pains in an ongoing and reactive manner.

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USABILITY NOTE NO.5: Moments of Truths

Usability Note No.3: Juniper Online Banking Case Study

We need to clarity and a point of view about what we could offer as a service provider.
Try to understand the physicality of the behaviours associated with finances and banking.
Question to ask: What web experience would be most appropriate for “onlookers”?
Look for user insights,

Juniper Online Banking created a  framework about the attitudes of banking:

Horizontal
: How engaged users are likely to be with managing their money (low, high)
Vertical: How users view their finances (short-term view, long-term view)
Attitudes: Dreamer, Pathfinder, Organizer, Onlooker

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Usability Note No.3: Juniper Online Banking Case Study

Usability Note No. 2: Anticipation, Content, Context

Content in context is king = Bring the most important information to users = Don’t make users look for it. (Derek Featherstone)

Solution: Change the way content is displayed based on time and location.

Modify the content to make sense at all resolution.

Content change with respect to: time, activity (match needs), location, interest, time, proximity, device, state of mind, capabilities, interests, activity, interest, interaction.

+ Continue reading “Usability Note No. 2: Anticipation, Content, Context”

Usability Note No. 2: Anticipation, Content, Context

Powercut in progress

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Been working on a painting of Brenna for the power cut cover. Going to add a background line drawing and it’s going to be done~~ phew!

I’m taking a break from figures and am currently painting a fuel truck. I’m so picky about details that sometime I forget to look at the whole 😦 Bad habbit of mine. So hard to break! No wonder everything I paint looks so flat lol. 😦

Powercut in progress