USABILITY NOTE NO.5: Moments of Truths

Identify and monitor “moments of truths”.

These critical interactions have a major effect on the customer-provider relationship.
To improve them is to improve the customer experience and reduce customer pains in an ongoing and reactive manner.

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USABILITY NOTE NO.5: Moments of Truths

Usability Note No.4: Personalization of Website

“Digital patina” is a way that the design of the homepage expresses the fact that it is adapting itself to you (Moggridge, 2006, p. 499). BBCi uses the technique of the gradual fading in colour
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Usability Note No.4: Personalization of Website

Usability Note No.3: Juniper Online Banking Case Study

We need to clarity and a point of view about what we could offer as a service provider.
Try to understand the physicality of the behaviours associated with finances and banking.
Question to ask: What web experience would be most appropriate for “onlookers”?
Look for user insights,

Juniper Online Banking created a  framework about the attitudes of banking:

Horizontal
: How engaged users are likely to be with managing their money (low, high)
Vertical: How users view their finances (short-term view, long-term view)
Attitudes: Dreamer, Pathfinder, Organizer, Onlooker

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Usability Note No.3: Juniper Online Banking Case Study

Usability Note No. 2: Anticipation, Content, Context

Content in context is king = Bring the most important information to users = Don’t make users look for it. (Derek Featherstone)

Solution: Change the way content is displayed based on time and location.

Modify the content to make sense at all resolution.

Content change with respect to: time, activity (match needs), location, interest, time, proximity, device, state of mind, capabilities, interests, activity, interest, interaction.

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Usability Note No. 2: Anticipation, Content, Context

Powercut in progress

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Been working on a painting of Brenna for the power cut cover. Going to add a background line drawing and it’s going to be done~~ phew!

I’m taking a break from figures and am currently painting a fuel truck. I’m so picky about details that sometime I forget to look at the whole 😦 Bad habbit of mine. So hard to break! No wonder everything I paint looks so flat lol. 😦

Powercut in progress